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Freeson Ceramic

Get in Touch with Freeson Ceramics

Have a question about an order, our ceramic collections, or working with Freeson Ceramics? We’re here to help. Every inquiry is handled with care, clarity, and respect for the craft and the people who value it.

Whether you need assistance or simply wish to connect, our team is always glad to hear from you.

Contact Freeson Ceramics

Have Questions?
We’re Here to Help

Since 2001, Freeson Ceramics has explored the intersection of material, form, and everyday function. We bring the same thoughtful attention to our customer support.

Whether you’re seeking order assistance, product information, or brand details, our team is ready to assist.

Handcrafted ceramics are meant to be lived with and enjoyed, and your experience with us should feel just as considered.

Email Support
Email Us Anytime

General inquiries or product questions: [email protected]
Response time: Usually within 24 hours

Customer Service Hours
We’re Here to Help

Monday – Saturday: 8 AM – 8 PM
Sunday: 8 AM – 5 PM

Physical Mailing Address
Write to Us

Freeson Ceramics
17 Irving Pl
New York, NY 10003
USA

Instant Support
Reach Us Quickly

Email or use our contact form for fast assistance. Include your order number.

Find Us With Ease

Visit Freeson Ceramics

If you wish to reach us by mail or connect with our New York studio, our Irving Place address reflects the heart of our brand’s creative and operational work.

Our Headquarters:

Freeson Ceramics
17 Irving Pl
New York, NY 10003
USA

How to Reach Us: We are easily reachable by local transport, and nearby parking facilities make visits convenient for guests arriving by car.

Our Team

Meet
Freeson Family

Freeson Ceramics is shaped by a small team of artisans and designers dedicated to material exploration, craftsmanship, and functional beauty.

Each ceramic piece reflects collaborative studio practice, from forming and glazing to finishing and quality care, ensuring objects that feel both intentional and enduring.

Behind every piece is a team committed to thoughtful making and meaningful customer experience.

Sarah Cole
Co-Founder & Customer Relations

Sarah ensures every customer feels valued, managing relationships with care while upholding Freeson Ceramics’ standards of service and trust.

Jia Ling Tan
Head of Design & Production

Jia Ling leads design and production, ensuring every piece combines timeless craftsmanship with functionality and artistic elegance.


Reach Out to Freeson

We’re here to help with orders, product details, or anything you may need. Fill out the form, and our team will be in touch soon.

Contact Form Main

Experience Freeson Ceramics

Ceramicware shaped by craftsmanship, material exploration, and everyday ritual.

Freeson Ceramics creates handcrafted objects designed to elevate dining and living through form, texture, and quiet refinement. Each piece is made to be used, appreciated, and kept.

Frequently Asked Questions

How long will it take to receive my order?

Most in-stock items ship within 2–4 business days. Delivery times vary by destination and shipping method selected at checkout. Once your order ships, you’ll receive tracking details by email.

Do you ship internationally?

Yes, Freeson Ceramics ships to many countries worldwide. International delivery times and shipping costs are calculated at checkout. Please note that customs duties or import taxes, if applicable, are the responsibility of the recipient.

How can I track my order?

When your order ships, you’ll receive a confirmation email with a tracking link. If you cannot locate your tracking information, contact us at [email protected], and we’ll be happy to assist.

Can I change or cancel my order after placing it?

If you need to modify or cancel an order, please email us as soon as possible. We’ll do our best to accommodate your request if the order has not yet shipped. Once dispatched, changes or cancellations may no longer be possible.

Are Freeson Ceramics pieces dishwasher and microwave safe?

Most Freeson Ceramics tableware is suitable for everyday use, including dishwasher and microwave. However, as each piece is handmade, we recommend gentle handling and avoiding sudden temperature changes to preserve longevity.

How should I care for handmade ceramics?

Handmade ceramics benefit from mindful use. Avoid direct flame, extreme temperature shifts, or harsh abrasives. While many pieces are dishwasher safe, hand washing helps maintain surface finish and glaze clarity over time.

How can I contact customer support?

You can reach our team anytime at [email protected]. We typically respond within 24 hours on business days and will gladly assist with orders, product details, or general inquiries.

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