Most in-stock items ship within 2–4 business days. Delivery times vary by destination and shipping method selected at checkout. Once your order ships, you’ll receive tracking details by email.

Yes, Freeson Ceramics ships to many countries worldwide. International delivery times and shipping costs are calculated at checkout. Please note that customs duties or import taxes, if applicable, are the responsibility of the recipient.

When your order ships, you’ll receive a confirmation email with a tracking link. If you cannot locate your tracking information, contact us at [email protected], and we’ll be happy to assist.

If you need to modify or cancel an order, please email us as soon as possible. We’ll do our best to accommodate your request if the order has not yet shipped. Once dispatched, changes or cancellations may no longer be possible.

Most Freeson Ceramics tableware is suitable for everyday use, including dishwasher and microwave. However, as each piece is handmade, we recommend gentle handling and avoiding sudden temperature changes to preserve longevity.

Handmade ceramics benefit from mindful use. Avoid direct flame, extreme temperature shifts, or harsh abrasives. While many pieces are dishwasher safe, hand washing helps maintain surface finish and glaze clarity over time.

You can reach our team anytime at [email protected]. We typically respond within 24 hours on business days and will gladly assist with orders, product details, or general inquiries.