Shipping Policy
COVID-19 Shipping policy
To ensure customer & employee safety against COVID-19, our teams are working remotely and we are committed to servicing your queries. You can continue to place orders online during the lockdown period. We will send you regular updates on the status of your order and we will dispatch your order(s) only once the lockdown is lifted in Mumbai.
If you have any further queries reach out to our customer care team at : [email protected]
Regular Shipping Policy
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Freeson Ceramics. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Freeson Ceramics shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Freeson Ceramics.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Freeson Ceramics reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation such user details are found not true (wholly or partly), Freeson Ceramics has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
All Duties and taxes for international shipping shall be borne by the customer. Freeson Ceramics is not liable to pay any Duties or Taxes for International Shipping.
