What is your cancellation policy?

After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.

In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for store credit to be added to your account against the returned order, which you can use to shop online, within the duration of validity of the store credit. The store credit can also be redeemed at any of the Freeson Ceramics brick & mortar stores.

Color Variation / Wear and Tear

Hardware Color : Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.

Defects and Scratches : All Freeson Ceramics products are hand crafted , hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.

NOTE: Color variation cannot be subject to rejection of goods or merchandise.

What is your return and exchange policy?

Ware Innovations acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Freeson Ceramics will not be liable to accept the merchandise. In such cases, the customer will have to write in to [email protected] and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.

ALL couriers of this nature will be borne by the customer themselves. Freeson Ceramics will only bear the expenses of the transaction after the repair of the merchandise.

What is your shipping policy?

Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.

Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Freeson Ceramics. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Freeson Ceramics shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Freeson Ceramics.

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Freeson Ceramics reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation such user details are found not true (wholly or partly), Freeson Ceramics has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever. Delivery of orders would be done address specific not person specific.

All Duties and taxes for international shipping shall be borne by the customer. Freeson Ceramics is not liable to pay any Duties or Taxes for International Shipping.

What about warranty?

This site and the materials and products on this site are provided “as is” and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Freeson Ceramics disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose and non-infringement. Freeson Ceramics does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Freeson Ceramics does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.